FAQ's

FAQ's 

If your questions or concerns are not addressed below please feel free to reach out to us at contact@fallinlovebouquets.com 

Can I return items if I am not happy with what I receive? Yes, FallinLove Bouquets strives for all customers to be 100% happy with what they receive. If you are not satisfied with the product(s), please feel free to return within 7 days of delivery. Customer pays for shipping if products are going to be returned. 

What is the processing & delivery timeframe? Processing time (timeframe it takes for us to create your order) is up to 2 weeks and order should be delivered within 5 business days (within the U.S) after it has been shipped. During checkout, you should see expected delivery dates. If you need your order sooner, please feel free to message us and we would be glad to work out a better timeframe for you.

What if my package is damaged? We package our products as best as we can to avoid any damage to the actual bouquets, boutonnieres, etc. if package is not handled correctly by the carrier. But if needed, with hot steam, flowers should open up beautifully and be ready to showcase on day of the event! 

I don't see anything that matches my wedding theme or colors, am I able to request a custom order? Yes! We love to create new items for customers. We may charge a $50-$100 custom order fee if new materials are needed but that may not be the case if we have materials on hand or if needed colors/style are in stock in our shop. Contact us if you are in need of a custom order and we can proceed from there. 

Do you offer discounts if I am going to order in bulk? Yes! If you order $200 or more from our website we will offer a 15% discount using promo code MORETHAN200. 

 What if I see some items I need under collections but other matching items are missing? It may be that not all items may be available to purchase; for example you found the bride bouquet but cant find the matching bridesmaid bouquet or centerpieces needed under collections. Please reach out to us at contact@fallinlovebouquets.com or using the Contact Us button above to make sure we add the matching items to our website so you are able to check out with all items needed for your big day! 

I see something I love in Etsy but can't find it on your website, can you add it? Absolutely! Let me know what listing it is you loved on Etsy and I will upload it to our website ASAP for you to purchase. 

Can I buy through Etsy vs your FallinLove Bouquets website? Either or is completely fine but our website tend to have a shorter processing time. Visit our Etsy store to compare processing times.